696 Reviews Found
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Confirmed Service Customer
I took my 2016 gmc Sierra due to voltage gauge dropping low. I was advised by the service advisor and service manager that it was normal and when I told them that I test drove a new 2017 gmc Sierra just like mine, and that the gauge stayed at 14+, they both said that my truck was an old truck ( with7,000 miles ). I was not given a valid reason why in the 16 months that I have owned my vehicle the gauge stayed at 14+. I'm still not satisfied that the gauge is still low. I sent an email to the service manager Labrado the next day advising him that the gauge was low. To this date I have not received a response.
Luis B.
EL PASO
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Confirmed Service Customer
Had bed liner installed. Very good staff and installers.
Richard H.
LAS CRUCES
Business Response
Thank you again for choosing Shamaley Buick GMC and we hope to see you again.
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Confirmed Service Customer
Knowledgeable service tech. Way better than my last experience
Raul T.
EL PASO
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
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Confirmed Service Customer
Was not pleased at all and very disappointed I had to rent a car just so I wouldn’t be without a car because it took 8 hours and they werent even able to fix my air conditioner because a part had to be ordered
Marisa S.
EL PASO
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Confirmed Service Customer
The agent who helped me was not corteous. The service requested was not performed. Made a complaintonthe manager through the phone and was unattentive. Not going back.
Maria O.
EL PASO
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Confirmed Service Customer
no problem ,had a app at 10 and my truck was taking in right away
Pierre L.
EL PASO
Business Response
Thank you for choosing Shamaley Buick GMC as your first choice for all your automotive needs! We hope to see you soon!
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Business Response
Hi, thanks for taking the time to leave a review. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
We had a recall on one of our cars and my wife took the car in to the your shop. They stated they did not have the part but would order it. The service writer stated it would be in in about a week. Pat called a week later only to find out the part was not ordered. I called back and the service writer stated they would over night the part in and would call us. Lets see how this works out.
Aaron A.
EL PASO
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Shamaley Buick GMC and we hope to see you again.
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Confirmed Service Customer
Gabriel was a excellent service rep. Informative, friendly and knowledgeable. The wait time was extensive and could be improved. Especially when I had an appointment, came 15 mins early, and was 1 of 2 persons waiting in the wait area. Other than that Gabriel made me feel at home.
Ian Y.
EL PASO
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Eddie, Service dept., was very kind and it was a pleasant surprise when ge told me that my car would get washed att he end of my service appointment. 😃
Laura P.
EL PASO
Business Response
Hi there, your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
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Business Response
Hi, we are so happy to read such a great review about Shamaley Buick GMC! We look forward to your next visit! Take care!
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Business Response
Hi, thanks for taking the time to leave a review. We want all our clients to have a comfortable and stress-free experience with us!
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Confirmed Service Customer
Service department did all in their power to satisfy our needs. Great Job!
Minerva G.
EL PASO
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!
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Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Shamaley Buick GMC and we hope to see you again.
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Business Response
Thank you again for choosing Shamaley Buick GMC and we hope to see you again.
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Confirmed Service Customer
Was satisfied with my service adviser Mr. Rafael, kept me updated and very knowledgeable. Thank you
Sasha M.
EL PASO
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We hope to see you soon!
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Confirmed Service Customer
Your staff did an exceptional job and very professional in getting me and my vehicle out as soon as possible.
Robert L.
EL PASO
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!