Customer Reviews

Good service, quick service, very polite, very respectful, will recommend to friends.

Excellent service. Eddie Ortega was extremely professional and kept me updated at all times. Thank you for the impeccable service.

Was kept informed about the progress; friendly staff; excellent waiting room.

Great Customer Service

I received a 5 star service from Mr. Brian Paonessa.

Popcorn

It was awful, the service advisor didn't have any communication with me i was the one who need to be calling and calling if my vehicle was ready or not ,i stayed 6 days without my pickup and they dont care they never offer me a loaner vehicle since that was a promess when i bought my vehicle it was a total different way how i received customer service between sales and service from day to night ,i have another vehicle that i bought on viva Chevrolet and is totally different the way they treat me overther than you guys as well they dont even finish my pick up and the only answer that i received from the service advisor was is cause my desk phone is not working is been like that for couple of weeks ,about the loaner vehicle he told me that there is been people waitting for more than a month and still havent get their vehicle and still havent get a loaner and he told me "thats why I'm been getting bad feedback on my surveys " come on what type of customer service is this , when i picked my pick up he told me all that mentioned before also he told me that i will be waitting for parts ,he dont even bother to apologize for the time that he never call me to have a follow up on my vehicle , he didn't have an answer for nothing all his answers was "approximately" " i guess" "i hope" "i dont know" "its up to you " REALLY and besides that and the cherry for the cake was that i understand that you guys provide with a courtesy wash when your vehicle exit service department but if you call a courtesy wash just rinse the vehicle with water dont remove non dirt at all in or outside the vehicle and dont dry the vehicleni rather have my vehiclenthe way it was i prefer that and prevent all dry water dots on my rims or paint your service department sucks they dont know what CUSTOMER SERVICE means they go from a waiting time from 4 hrs to 6 days and when i bought my pick up thats why i bought extended warranty which i totally regretted.

Y’all work pretty quick.... Y’all were able to get my truck out on the same day

Customer service Excellent! Timing as well.

This was a great experience. Went in for a service appointment and ended up purchasing a new car. We now have a total of 3 Buick SUV's. The sale went smoothly and had no pressure making the purchase. The salesman Oscar from Shamaley Buick in El Paso, Tx., is just wonderful to work with. Very happy with all departments.

Excellent!!!!!!!

Daniel Mata assisted me in looking for the right vehicle. He was professional, knowledgable, and kind. I appreciate his service and everything he did to help me.

Great all around

This is the 3rd time I'm having the same issue that supposedly gets fixed every time I go to the dealership and I think it's a safety issue when my brakes aren't working properly. Ultimately if an accident occurs while I'm in your vehicle I will take legal against GMC. I have video evidence of what my experience has been every time it has happened to me. The sad thing about this is that the truck is a Denali and for the price to be having these issues just months after I purchased it is unsatisfactory

I got late to my appointment and you guys still serviced my car in a timely manner, great job!

A censor light needed replaced. I distinctly asked the technician to please wash the vehicle. He said it was part of the service. I picked up my car (2014 Lacrosse) and it was still dirty on the inside and especially the outside. I could see where they had just lightly gone over the outside of the car with a damp rag. The back of the car had not even been washed. There was dirt on the back bumper from the rain that we had last Thursday. The windows had not even been wiped either on the inside of the car or the outside of the vehicle. I was VERY disappointed in the service.

Very knowledgeable staff

The service adviser dont even help me with my problem of my gmc sierra 2019 I ask to check my tailgate that isnt open ...and he just told me that bring it another day, we are too busy ..

Very helpful, answered any questions askes

Very profesional people.