671 Reviews Found
Confirmed Service Customer
Real professional and when I left I felt like they gave me a good deal.
Mark S.
EL PASO
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you again for choosing Shamaley Buick GMC and we hope to see you again.
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I was told by service advisor David Banda that they needed to order my replacement oil pan, which may take a couple of days to arrive. I picked my vehicle up on a Friday, expecting to hear back about my part no later than Tuesday of the following week. I didn't receive a call so I reached out to Mr. Banda on Tuesday afternoon, only to be told that someone ���cancelled the order���. He stated he would research further and call me back with more information, but it���s been over 48 hours and I still have not heard back from anyone at the dealership. The anticipated cost for this work is close to $1,000 and I don���t feel like Shamaley even values my business. I just spent about $1,000 on other repairs last week, so this hasn���t been cheap. I���m tempted to go elsewhere for my oil pan replacement simply based on the level of service I���ve received. I am very disappointed and dissatisfied.
Justin B.
EL PASO
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. I look forward to speaking with you.
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Confirmed Service Customer
Everething was excellent, the advisor Santiago Ovalle is an expert advisor!
Martin D.
EL PASO
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Shamaley Buick GMC and we hope to see you again.
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Confirmed Service Customer
Safety check, air in tires in preparation for travel. Changedout air and cabin filters
Wendy N.
EL PASO
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
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Business Response
Hi there Mr. Coleman! I am very happy to have provided you with such a positive experience! Should you need anything in the future please feel free to contact me! Be sure to look out for a survey from General Motors in the coming days to let GM know how I helped you! Thank you! -David Banda
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Confirmed Service Customer
Santiago was extremely helpful and informative. Even helped me with a loaner vehicle. Marissa is always very kind
Deanna D.
EL PASO
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Delaney is always a pleasure. Some issues are out of his control. I came in for an oil change and service was training a new tech. The new tech reset my diesel fuel filter by mistake. As a result I ended up paying for the fuel filter replacement. Not an ideal service experience especially when it throws off my weekend plans but at least Delany was really empathetic. Not the first time this happens to my truck but at least the first time the entire replacement was completed free of charge. Again not Delany's fault. He's the only reason this survey scores perfectly.
Jorge L.
EL PASO
Business Response
Hello, we really appreciate your feedback! Thanks for taking the time to leave a review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future.
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Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hello, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
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Confirmed Service Customer
The service gentleman who assisted us was amazing! He seemed to know and understand my issues with the vehicle and patiently explained himself in a manner I could understand. The waiting area was clean and looked sanitized.
Magdalena C.
EL PASO
Business Response
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Service Customer
Friendly, personal attention placed on the client is excellent. They listen to our concerns as customers and provide us with adequate feedback���a special Thanks to David Banda.
Felipe C.
EL PASO
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Sales Customer
Smiling faces were missed !only because they wore mask ��������
Vanessa U.
EL PASO
Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Service Customer
Great service, but took longer than 3 hours to complete, I was offered a car wash at the end which had to refuse, as I was already late
Luis P.
EL PASO
Business Response
Hello, we really appreciate your feedback! Thanks for taking the time to leave a review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Great service, the staff was very courteous, Sergio was knowledgeable and eager to help get all my questions answered. Their team made purchasing my vehicle a very pleasant experience!
Ramon A.
AUSTIN
Business Response
Hi, thanks for your praise and kind comments about one of our team members. We sincerely value your business and look forward to your next visit!
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Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future.
Was this review helpful?
Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!