812 Reviews Found
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
I'm disappointed with the way we were greeted when we drove to the recieving bay we had to wait for awhile to begin with the gentleman that came to us did even greet us just said what are you here for. So we left the vehicle for the oil service at the end we never got informed when it was done.
Javier A.
VINTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (915) 613-0688 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
Great customer service everyone was really helpful
Ricardo A.
SOCORRO
Business Response
Ricardo, thank you for taking the time to write about your experience at our dealership. All of us at Shamaley Buick GMC pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
My service advisor, Gabriel, was very professional and courteous. Additionally I utilized the shuttle and was very pleased with service. Thank you.
Mario P.
EL PASO
Business Response
Mario, we sincerely appreciate your feedback. Each employee is a valued member of the Shamaley Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
My father took my car. He said everyone was nice
Lyssa M.
EL PASO
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! We sincerely value your business and look forward to your next visit!
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Business Response
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
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Confirmed Service Customer
The only thing I didn���t like, I had change my air filter two months ago, I took it for a oil change and they said my filter was excessive dirty which wasn���t true, that���s the only thing I didn���t like. I���m a little Leary on taking my car,
Raul D.
EL PASO
Business Response
Raul, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Shamaley Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
Very accommodating and kept us informed every step of the way!
Frederick W.
LINGSTON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Shamaley Buick GMC and we hope to see you again soon!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Sales Customer
The deal was a great deal so I won���t take that away from them. As for my experience not so great. I got passed off to 3 different sales people. Couldn���t get a very timely response as to what was going on. It was very frustrating when I try to call and get sent voicemail. Then to get the approval on the financing we had 3 other dealerships get us approved with in an hour and a half. They took from 9am till around 4:30pm to 5pm and it was on a Saturday so we couldn���t come back on Sunday and we were late to our family event. Plus I work out of town so I couldn���t come back on Monday either. Needless to say we were not very thrilled and will probably go to Crawford in the future.
Annabel G.
EL PASO
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like to have a better understanding about your experience. Please reach out to us at (915) 613-0688 at your earliest convenience and we will do our best to resolve this with you.
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Business Response
Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Reasonable, reassurance, reliability, dependable dealership! I���ve bought several vehicles here, no where else ! GMC what a great company!
Arnulfo F.
SANTA TERESA
Business Response
Thanks so much for the kind words. We're completely dedicated to providing top quality customer service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shamaley Buick GMC, we always strive for excellence. Let us know if we can do anything else and thanks again!
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Confirmed Service Customer
So I am not from this area. I am from Alabama and I am here for one year as a Army Reservists. I was having problems with my air conditioner and just googled local Buick dealerships. Shamaley was one of those dealerships. I read some of the review and was skeptical about using this dealership. I could not have been treated any nicer at home or anywhere else. They were so very nice to me and although I had to leave my vehicle twice both times they took me to where I needed to go and picked me up when I called. I will definitely go back here again. Special thanks to Efferin (hope I spelled his name correctly) he was the driver that picked me up both times. He was such a nice gentleman.
Wanda C.
FT. BLISS
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
They were attentive, patient and the paperwork process moved pretty quickly.
Joseph V.
EL PASO
Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call! We hope to see you soon!
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Confirmed Sales Customer
Oscar A. Olivera, was very professional and very thorough. Best service I have ever experienced!
Cecilia C.
EL PASO
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Sales Customer
Julio Payan was an excellent salesman to work with from the first day we walked in looking around. He was never too pushy and did not call/text too much which is something that was important to me. In the past, overly aggressive salesman have led me to not want to make a big purchase. He was also very knowledgable with your current stock and features for all the vehicles I looked at. I had done a lot of research prior to going in so I had some tough questions for him but he was able to answer everything. The sales manager also worked with us on pricing and trade in so we were pleased. Overall a great experience.
Jeremy F.
CANUTILLO
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Shamaley Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Business Response
Norman, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Shamaley Buick GMC, we value our customers and we look forward to seeing you soon.
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Confirmed Service Customer
The wait was no longer than Gabe said it would be. The cost was reasonable. I like that my car gets washed. I like that they make popcorn. The time went by quickly.
Milagros S.
EL PASO
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Sales Customer
Very patient customer service, listens to customer concerns and negotiated with an open mind.
Isaias N.
LAS CRUCES
Business Response
Isaias, we sincerely appreciate your feedback. Each employee is a valued member of the Shamaley Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!