841 Reviews Found
Confirmed Service Customer
Brought vehicle in for service. Estimate for repairs was over $3000 and did not have any breakdown as to why it cost so much. Upon receiving the estimate, I was immediately sent a link for a financing offer. While the charges may be legitimate, it seems very suspect in the way the estimate and financing offer are made. I took my vehicle for a second opinion elsewhere.
Denny A.
EL PASO
Business Response
We would like to apologize for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
It went flawless and was more than satisfied witht the service, thank you.
Mario S.
SUNLAND PARK
Business Response
Wow, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Confirmed Sales Customer
Salesmen was very professional and courteous. We have been a loyal customer for many years!
Javier E.
EL PASO
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Sales Customer
Oscar Olivera was very helpful, made the experience very enjoyable. The best salesman I have bought a car from. I was actually leaning more towards a RAM and was just going to check the GMC's out and he sold me.
Jefferson C.
EL PASO
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Sales Customer
It was the easiest car buying experience that I have ever had. My salesman was fantastic!
Keri N.
LAS CRUCES
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Sales Customer
Great staff and very helpful i can say my experience with this dealership has been by far the best ever , my sales car person Juan Corona did amazing , we need more people like him . Thank you for my new vehicle
Jorge H.
SOCORRO
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Sales Customer
Had a great experience, the process was smooth our salesman was not pushy and I got a great deal on a 2021 GMC Canyon.
Denton A.
EL PASO
Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Business Response
Hi there, thank you; we appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future. Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Oscar Olivares was great to work with from start to finish. He's very friendly and knowledgeable. I would highly recommend him to friends and family looking to purchase a new vehicle.
Armando A.
EL PASO
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Miguel, Service Advisor, took the time to walk out to the truck and show the work and how the Tonneau cover operates. When he wasn't sure of the answer to a question I asked, he brought out the technician to show how it works. Very happy with the service I received!
Eric W.
EL PASO
Business Response
It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Well waited 3 hours for an oil change and tire replacement. Maybe this is normal but it could helped if the service team will let me know about the 3 hours and I can have a family member to pick me up rather than wait at the lobby/service are for 3 long hours. At least that will give me an option to wait at the dealer of not.
Tomasa R.
SANTA TERESA
Business Response
Ms. Rojas, we appreciate your score very much! Even more, we appreciate your comments. Thank you for bringing this to our attention. We greatly value your business and understand that your time is valuable. Without your feedback we would be unable to make necessary adjustments to provide the quality of service you deserve. This review has been noted and will be used as an example in training our Service Consultants and our Technicians. Thank you! If you have any further questions, comments or concerns, please don't hesitate to reach out!
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Business Response
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Thanks again for the recommendation, and have an amazing day!
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Buick GMC. Thank you again for the great review!
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Confirmed Sales Customer
My salesman was very professional and courteous
Vanessa R.
EL PASO
Business Response
Hi there! We're so happy we were able to help you out! Thank you, and have a fantastic day!
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Business Response
Hello, we are glad we could help! We sincerely value your business and look forward to your next visit!
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Business Response
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
the sales client manager Guillermo Veytia was excellent person very profession
Roberto C.
LAS VEGAS
Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! Please let us know if there's anything else we can do for you. We do hope we can be of assistance in the future. Take care!