The paint on my 2018 Sierra is cracking and you guys will not fix it because you are saying that a rock hit it which that is not true because the truck would have a dent ant it does not. Paint should not be cracking on a brand new truck. That is a defect that it has to be fixed by you.
The customer greeting was great. No problem there, every time I to have truck service there, they tell me that they check my tires and top them but every time i pick up the truck. Tires are low. I would put air in my tires but they come with nitrogen in the tires. Then i ask them to feel them up. I have to waiting for the tech to be available. There was no point in asking anymore to get it done. Cause it seems like Mr Goodwrench cant keep there promise. I also took my truck there for a repair, I could never get an update. I always had to call. My truck sat in your shop for a week in a half with no repair. Once they started to working on they told me that they are waiting on gm to response to them technical diagnostics, on what steps they wanted them to take. I had to call the manager for him to tell me that the noise I am hearing is normal, that gm says it is a fuel knock. On my last visit they rotated my tires from the rear to the front, they left my front tires at 75 psi and my rear tires at 60 psi. They could have adjusted the tire pressure see that they have nitrogen instead of air. It doesn't seem like a big deal, but when you tell the customer that you have rotated and adjusted air pressure make sure it actually gets done. I worked for a dealer ship as well, your dealership so when I tell a customer what we have done to his truck I verify and make sure it is complete before telling the customer.
I HAD MY VEHICLE IN FOR WARRANTY PURPOSE , THEY DID DIAGNOSE THE PROBLEM. IASKED THEM TO CHANGE THE OIL AND ROTATE THE TIRES, PAID FOR THIS ASKING SERVICE ADVISOR IF THEY DID ROTATE THE TIRES HE SAID I THINK THEY DID, TURNS OUT THEY DID NOT, GREAT SERVICE HA!!!!
I have a GMC truck. I took it to your dealership for "ABS Light" and "Service Traction Control" and "Service Stabilitrak". After they supposedly fixed it, I have taken it back 4 or 5 time as these lights come back. They are not able to fix it. Now, they are saying the problem is with the brake drum that needs to be replaced spending another $500 plus. I feel that the crew has worked on it are incompetent. I need my money refunded, so, I can take it somewhere else.
Shamaley Buick GMC never fails to amaze me, I usually take my truck on my day off to get serviced and they have me out fairly quick so I can enjoy the rest of my day off. Rafa was great as far as recommending what needed to be done on my truck.
Our salesman (Alberto) did his job but like anytime you shop for a vehicle, he couldn’t make any decisions, just ran off the talk with a sales manager (Daniel). It should be noted, I came to your dealership because I saw a 20% discount advertisement on new trucks. I was disappointed to find out I didn’t read the FINE PRINT of the tv ad. and it didn’t apply to the 2500 truck I was shopping for. After negotions, the staff did reduced the price. Not 20% but enough to keep me interested. After agreeing on a price we went to closing and I bought the truck. That evening, I realized the dealership applied an additional fee to the total price. I went back to the dealership the next morning to dispute the additional fee but couldn’t convince the staff to take it off.
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