Delaney is always a pleasure. Some issues are out of his control. I came in for an oil change and service was training a new tech. The new tech reset my diesel fuel filter by mistake. As a result I ended up paying for the fuel filter replacement. Not an ideal service experience especially when it throws off my weekend plans but at least Delany was really empathetic. Not the first time this happens to my truck but at least the first time the entire replacement was completed free of charge. Again not Delany's fault. He's the only reason this survey scores perfectly.